Payback

Importing a Digital Certificate.

Error: Run Time Error 53 appears.

Solution: This can happen with older versions of Windows that do not have Microsoft .NET Framework 4.6.1 installed. This can be downloaded and installed from here: https://www.microsoft.com/en-us/download/details.aspx?id=49982

Note for XP users: Revenue's new encryption algorthms rely on Microsoft .NET Framework 4.6.1 or higher to be installed on your computer.

We have recently discovered that .NET Framework 4.0 is the last version to support Windows XP and Windows Server 2003.
This means this PAYE Modernisation will not work on Windows XP. You will have to either move to CloudPay or run it on a different computer (preferably one running windows 10)


Retrieving RPNs.

Error: The received message is expired.

Solution: Make sure that you are running the latest version of Payback: https://www.payback.ie/support/downloads/

If this does not solve the problem, ensure that your Windows System Clock is set to the correct date and time. This is important because Revenue insists on a timestamp as part of their authorisation procedure.


Error: Run Time Error 53 appears.

Solution: This can happen with older versions of Windows that do not have Microsoft .NET Framework 4.6.1 installed. This can be downloaded and installed from here: https://www.microsoft.com/en-us/download/details.aspx?id=56116


Error:  Cert does not have appropriate permissions.

Solution: If this is an Agent digital certificate (TAIN), please ensure that you are importing the certificate using the Bureau option. Instructions can be found here: https://www.payback.ie/support/paye-modernisation/tain-agent-digital-certificates/

If you are not an agent, then there may be something wrong with your digital certificate. Please request another one from Revenue. The phone number for the National Employer's Helpline is Phone: 01 738 3638 or 1890 254 565


Payroll Submission.

Error: The "ROS Injector" screen seems stuck on the message "Status: Submission Polling".

Solution: Click on the button that says 'Show Details>>' at the bottom of the dialogue screen. Here you will see a text box with 'XML Received from server'. This contains the error message.


CloudPay

Retrieving RPNs.

Error:  Cert does not have appropriate permissions.

Solution: If this is an Agent digital certificate (TAIN), please ensure that you are importing the certificate using the Bureau option.


Error:  No active link between AgentTAIN and EmployerRegistrationNumber.

Solution: Updating Java appears to fix this problem