How to send us your database

Sometimes we may have to see your data in order to resolve your support queries. You can send us your data by following the instructions below. (Note that your computer should be connected to the internet for this to work) Please also include any relevent information, like Company and Employee names.

 To send us your data 

  1. Click 'Support'. This is at the top left of the screen.
  2. A support icon will appear. Click on the Support icon.
  3. Click the 'email database' tab at the top of the support screen
  4. Click the 'email database' button



If you are unable to open Payback - for example an error message appears, then please email this file to

(Note that the file may be called paydata2017_01.log, or paydata2017_02.log etc. Please send us the one with the latest year and version number)


Try out a fully functional version of Payback. You can process payroll for all your employees for 2 pay periods.

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Get started with a free trial. You can process two full payments and be confident that Payback does everything you require at no risk.