Solutions to problems downloading and installing
The latest Payback update can be downloaded from here:
I am trying to download the 2018 version but it states Windows cannot access the specified device path or file. You may not have the appropriate permission.
We suggest using the Chrome browser to download the update file. If this error message still appears, right click the link in the downloads screen and select 'save link as' or 'save target as' and save the file to your desktop.
You can then run the file from your Windows desktop
When I tried to run the setup file from the desktop as per the instructions, the security system "Symantec" would not allow it and deleted the file.
Please could you disable Symantec while you install and run the update. You can do this by:
In the SEP SBE client, in the right sidebar, expand either [+] Disable Antivirus or [+] Disable Firewall.
Choose a time period:
Until system restart
Trying to download updated version of payback, norton antivirus blocking download -reason given WS reputation 1 this removes the file
Temporarily disable Norton Anti-virus before installing Payback. Instructions can be found here:
Click the small triangle on your Windows taskbar to open the notification area. Right-click the Norton Antivirus icon for a list of options related to the security suite.
Click "Disable Smart Firewall" to temporarily shut down the firewall.
Click "Disable Antivirus Auto-Protect" to temporarily disable anti-virus protection. You can specify the amount of time you want to disable the program.
Payback is virus checked and contains no malware. It is also digitally signed.
I get the following error when trying to update the software: An error occured when trying to rename a file in the destination directory: MovedFile Failed; Code 183 Can not create a file when that already exists
We are not 100% sure why this error appears. It seems to be related to a Windows Update.
The only solution we have found is to ensure that Windows 10 has all updates and patches installed and then to restart your computer and run the setup.exe file as an administrator. (You can run as administrator by right clicking on the setup.exe and selecting 'Run as Administrator' from the menu).
Unfortunately, it may take four or five computer restart attempts for the installation to work correctly.
I downloaded the 2018 version but when I go in to Payback it is showing 2017 at the top
Please ensure that you are running version 2018.02. You can check this by looking at the title bar in Payback. If you are not running 2018.02, then please follow these instructions to upgrade:
If you are running 2018.02, then you can change the year to 2018 by selecting 2018 in the Year drop down in the Payroll screen.