Submit a Ticket
The 2020 version is now available from here:
If you get this error message when either submitting a payroll or retrieving RPNs, it means that the Revenue digital certificate you are using has expired.
You may get the 'Cert is not active' message if you renew your digital certificate on ROS but are still using the old (un-renewed) certificate in Payback. You should ensure that you
- Save the renewed certificate on their computer by:
- Follow these instructions (or these instructions for agents) to import the renewed certificate, replacing the old (un-renewed) version. The password will also have changed and this may need to be saved in Payback
If you have any problems with this you should contact the National Employer's Helpline is Phone: 01 738 3638 or 1890 254 565 who will be able to offer guidance.
If your version is higher than the instructions, this is fine. For example, 2019.03 is a later version than 2019.02, and contains all the changes of 2019.02. Every time we release a new version, we increase the version number. At the beginning of the year we often release multiple new versions, often with minor changes.
You will have to upgrade to the 2020 version before you can process 2020 wages or submit 2020 payments to Revenue
We recommend running the update as soon as possible. You can still process 2019 wages using the 2019 version by selecting '2019' in the 'Year' drop down at the top left of the Payroll screen. However, if you do not have time to run the upgrade, or wish to defer it, then there is no problem finishing processing 2019 payments using the 2019 version
Tip: Please provide as much information as possible.
If there is an error message appearing, please email details of this to email@example.com, preferably with a screenshot. Instructions for taking a screenshot: https://www.take-a-screenshot.org/