All cloudpay frequently asked questions are here.
CloudPay Support
There are things we can assist you with and other thing we have no control over, and only Revenue can assist with.
This document will explain the difference
With PAYE Modernisation the new starters process has changed. You now have to inform Revenue of new starters and request a new RPN for them.
For PAYE Modernisation, the P45 process has changed. You only need to include a leave date for the employee.
Pay the employee in the Payroll screen (Before entering a leave date), if you need to.
Click the Leaver button in the employee screen as usual and enter a leave date and update the employee.
If an employee that previously left employment is being re-employed at the same company, please follow the procedure outlined here.
Revenue uses Digital Certificates to ensure that data is securely transmitted to their servers and that only permitted users can submit information. This guide shows you haw to import your digital certificate, or replace an expired one.
Importing and assigning RPNs (tax credits)
Employee tax credits and other tax information is retrieved from the Revenue server by using RPNs. This explains how the process works, and why your employee tax liability may not be what you expect.
When you submit your payroll to Revenue, the Revenue server will return information to let you know whether the submission went through okay.
Sometimes you may need to make corrections to past payments. For example, an incorrect PRSI class may have been used, or a bonus was not processed.
Corrections can be made to the current year and also previous years.
Setting up Elements (payments) and Deductions
Elements and deductions, like pensions, bike to work, maternity pay etc, can be easily set up using the Quick Setup facility, or manually using the elements and deductions grids.
How to change payment frequency and the effects this may have if done mid-year
How to process annual leave, days off and bank holidays
PRSAs (Personal Retirement Savings Accounts) are one of the most common pension schemes in Ireland. This shows you have to set them up in CloudPay
Setting up a CWPS (Construction Workers Pension Scheme)
Constructions workers can avail of their own industry pension scheme called a CWPS.
More information can be found here: https://www.cwps.ie/
Setting up taxable benefits, such as company cars or vans, for employees where they receive a personal benefit.
How to get the data you need from Cloudpay. As well as a large selection of pre-written reports, there is also a data extract utility for custom extracts.
Paying employees using Credit Transfer
When you have processed payments in Cloudpay, it is possible to transfer funds directly into your employees' bank accounts by creating a bank file. This is done by creating either a SEPA or Paypath file.
Employment ID and RPN Troubleshooting
If you are having problems with Employment IDs or RPNs, please see if this guide has the solution.
Agent (TAIN) Digital Certificates
If you are an agent and wish to use a TAIN digital certificate for all of your clients, please use these instructions.
Changing payroll software: Thesaurus to Cloudpay
Instructions on how to move payroll data from Thesaurus Payroll to Cloudpay
Employee does not appear in the Payroll screen
Sometimes when you set up an employee, they do not appear in the Payroll screen grid. This explains why.
How to set users up in Cloudpay, so that different people can access different companies.
Self Service - Online Payslips
Cloudpay has a selfll service facility where employees can log into www.timesheets.ie to view their payslips and enter timesheets etc.
Here is how to set up online payslips
Self Service - Online Timesheets
Cloudpay has a facility where employees can enter their own timesheets via https://www.timesheets.ie to be uploaded to Cloudpay.
Detailed information on how Cloudpay calculates PAYE, PRSI and USC and how you can check your figures.
During the Covid Pandemic, the Irish Government made available a series of Covid Subsidy schemes. Each successive scheme replaced the previous one.
The sheer complexity of these many schemes necessitated multiple significant changes to Cloudpay.
This documents those schemes, and the reconciliation processes required to operate them.
How to find your Digital Certificate
To connect to the Revenue server, rather than enter a username and password, instead you will need a digital certificate.
Revenue can expire digital certificates, meaning that anything that relies on them will suddenly stop working. This means that the certificate has to be frequently replaced.
This shows how you can get your Digital Certificate from ROS.ie
Digital Certificate Troubleshooter
Solve digital certificate problems
Find solutions to problems with RPNs.
Why we do not provide telephone support
PAYE Modernisation Explained