Frequently Asked Questions (FAQ)

All cloudpay frequently asked questions are here.

New Starters

With PAYE Modernisation the new starters process has changed. You now have to inform Revenue of new starters and request a new RPN for them.

Processing Leavers

For PAYE Modernisation, the P45 process has changed. You only need to include a leave date for the employee.
Pay the employee in the Payroll screen (Before entering a leave date), if you need to.
Click the Leaver button in the employee screen as usual and enter a leave date and update the employee.

PMOD - Digital Certificates

Revenue uses Digital Certificates to ensure that data is securely transmitted to their servers and that only permitted users can submit information. This guide shows you haw to import your digital certificate, or replace an expired one.

Importing and assigning RPNs (tax credits)

Employee tax credits and other tax information is retrieved from the Revenue server by using RPNs. This explains how the process works, and why your employee tax liability may not be what you expect.

Submitting Payroll to Revenue

When you submit your payroll to Revenue, the Revenue server will return information to let you know whether the submission went through okay.

Making corrections

Sometimes you may need to make corrections to past payments. For example, an incorrect PRSI class may have been used, or a bonus was not processed.

Corrections can be made to the current year and also previous years.

Setting up Elements (payments) and Deductions

Elements and deductions, like pensions, bike to work, maternity pay etc, can be easily set up using the Quick Setup facility, or manually using the elements and deductions grids.

Changing payment frequency

How to change payment frequency and the effects this may have if done mid-year

Holiday pay and days off

How to process annual leave, days off and bank holidays

Setting up a PRSA pension

PRSAs (Personal Retirement Savings Accounts) are one of the most common pension schemes in Ireland. This shows you have to set them up in CloudPay

Setting up a CWPS (Construction Workers Pension Scheme)

Constructions workers can avail of their own industry pension scheme called a CWPS.

More information can be found here:

Benefit in Kind (BIK)

Setting up taxable benefits, such as company cars or vans, for employees where they receive a personal benefit.

Paying employees using Credit Transfer

When you have processed payments in Cloudpay, it is possible to transfer funds directly into your employees' bank accounts by creating a bank file. This is done by creating either a SEPA or Paypath file.


Employment ID and RPN Troubleshooting

If you are having problems with Employment IDs or RPNs, please see if this guide has the solution.

Agent (TAIN) Digital Certificates

If you are an agent and wish to use a TAIN digital certificate for all of your clients, please use these instructions.

Changing payroll software: Thesaurus to Cloudpay

Instructions on how to move payroll data from Thesaurus Payroll to Cloudpay

Employee does not appear in the Payroll screen

Sometimes when you set up an employee, they do not appear in the Payroll screen grid. This explains why.


Setting up Users

How to set users up in Cloudpay, so that different people can access different companies.

Self Service - Online Payslips

Cloudpay has a selfll service facility where employees can log into to view their payslips and enter timesheets etc.

Here is how to set up online payslips

Self Service - Online Timesheets

Cloudpay has a facility where employees can enter their own timesheets via to be uploaded to Cloudpay.


Detailed information on how Cloudpay calculates PAYE, PRSI and USC and how you can check your figures.

Covid Wage Subsidy Schemes

During the Covid Pandemic, the Irish Government made available a series of Covid Subsidy schemes. Each successive scheme replaced the previous one.

The sheer complexity of these many schemes necessitated multiple significant changes to Cloudpay.

This documents those schemes, and the reconciliation processes required to operate them.